Refund policy
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day
- on which you, or a third party designated by you who is not the carrier, took possession of the goods, provided that you ordered one or more goods in a single order and these are delivered together;
- on which you, or a third party designated by you who is not the carrier, took possession of the last goods, provided that you ordered several goods in a single order and these are delivered separately;
- on which you, or a third party designated by you who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods delivered in multiple partial shipments or pieces;
To exercise your right of withdrawal, you must choose one of the following options:
- Initiate your withdrawal conveniently via self-service through your customer account at www.shrimpify.eu/account.
- Contact us (Michael Häsler, Weilburger Straße 31, 60326 Frankfurt am Main, Germany, Phone: +49 176 62198060, Email: info@shrimpify.eu) by means of a clear declaration (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form, although this is not mandatory.
You may also complete and submit the model withdrawal form or any other clear declaration electronically on our website (www.shrimpify.eu). If you make use of this option, we will promptly send you confirmation of receipt of such withdrawal (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusions and Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that are liable to deteriorate or expire rapidly;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose actual value depends on market fluctuations beyond the trader’s control;
- for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery;
- for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;
- for the supply of sealed audio or video recordings or sealed computer software if the seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
- To Michael Häsler, Weilburger Straße 31, 60326 Frankfurt am Main, Germany, Email: info@shrimpify.eu:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/
for the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.